How do I view the
ingredient list for a specific product?
Ingredients of all applicable products can be viewed by
clicking the "Ingredient List" button found on
the details page of each product.
How do I get a Discount
Code?
Oleda often offers Promotional Discount Codes to her Newsletter
Members. You can subscribe to Oleda’s Newsletter at
any time and receive your promotions with the next issue.
Click
here to Subscribe to Oleda’s Newsletter.
I have received my
Discount Code, but how do I use it?
Enter your Promotional Discount Code into the specified
box at Checkout. Your invoice will reflect the appropriate
promotional
discount before you are prompted to pay for your order.
How do I register on
your Web site?
You are not required to register as a customer unless
you are placing an order. To place an order, select product(s)
into your Shopping Bag, and click the Check Out button,
which will direct you to a Sign-In/Registration Screen. Click
Here to Overview our
Easy and Secure 4-step Checkout Process.
How do I update my
account information?
Click on Customer Service in the menu on the left, then
click Your Account Information. Then, after your sign in
using the e-mail address and password currently on file,
follow the link to make any changes you wish.
I cannot put products
in the Shopping Bag.
To distinguish your Shopping Bag and to retain your selected
products, our Web site has to communicate with your computer.
This is harmless, and has no other effect than to recognize
your shopping activity for a single session. Please, make
sure that your PC is able to accept this communication.
- Verify that you have administrative rights over your PC.
- Verify your internet Privacy/Security settings. Confirm
that your PC is able to accept fist party cookies.
- If you have accessed the oleda.com Web site
through your e-mail program, it is possible that your e-mail
provider doesn't allow full access to our Web site. Please,
exit your e-mail screen, and go to www.oleda.com using a
standard browser.
I try to register,
but the message says that my e-mail address already exists.
It means that the e-mail address you tried to register is
already in the database. You only need
to register
as a New Customer ONCE. If you already went through our one-step
registration process, you don’t need to do it again.
But you don’t need to register in order to place an order. You may proceed as a guest, however unless you register, you will be able to access your order and address history.
I put some products
in the Shopping Bag, but when I came back to the Web site,
the Shopping Bag was empty. Why?
If you are away from the Oleda® Web site (or, technically
speaking, inactive) for longer than 30 minutes, the Web site
considers your Shopping Bag to be “abandoned” and “clears” all
products selected before the inactivity. However, if you are a registered customer, you may place products on a “Wish List” to which you can return at any time.
I seem to have a problem
accessing your Secure Checkout Page.
Our Web site has the strongest security protocol provided
by VeriSign. The protocol works with all major browsers,
such as MS Explorer, Netscape, and AOL. Please, make sure
that you use one of the recent versions of a major browser.
If you are not sure which browser you use, please, look at
the very last statement at the very top of your navigation
window, or click Help->About to determine a version.
Click
here to download and install, free, the latest
version of Microsoft Explorer.
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